Refund & Cancellation Policy

Last updated: September 24, 2026

Vink Technical Solutions ("VTS", "I", "me") sells professional services — custom software, AI integration, automation, websites, audits and monthly support plans. No physical goods are sold, so there is nothing to ship or return. This policy explains when you can cancel and when you are entitled to a refund.

Short version: cancel before work starts and your deposit comes back in full. Once work starts, you pay for work completed and get back the rest. Monthly plans can be cancelled any time and won't renew.

1. Discovery calls and quotes

Discovery calls and written quotes are free. Nothing is charged until you accept a quote and pay the deposit invoice.

2. Project deposits

Projects require a deposit (normally 50% of the quoted price) before work begins.
Cancelled before work begins: full refund of the deposit.
Cancelled after work begins: you are charged for work completed to the cancellation date, based on the milestones or hourly rate stated in your quote. Any portion of the deposit not used for completed work is refunded. All work completed and paid for is delivered to you.

3. Final payments and deliverables

The balance is invoiced on delivery. If a deliverable does not match the written scope in your quote, tell me within 14 days of delivery and I will fix it at no charge. If I cannot bring it in line with the agreed scope, you are entitled to a refund of the amount paid for that deliverable.

4. Systems audits

Audits are a fixed-price service. Cancel before the audit begins for a full refund. Once the audit has started, fees are non-refundable, except where the written report is not delivered within the timeline stated in your quote — in which case you may request a full refund.

5. Monthly support plans and software licences

Monthly plans and hosted software licences are billed in advance each month.
Cancel at any time by email. Cancellation takes effect at the end of the current billing period and you will not be charged again.
Partial months are not refunded, except where a billing error occurred or the service was unavailable for a substantial part of the period due to my fault.

6. Changes to scope

Changes you request after a quote is accepted are quoted separately and only billed once you approve them in writing.

7. How to request a refund or cancel

Email hello@vinktechnicalsolutions.com with your name, invoice number and reason. I respond within 2 business days. Approved refunds are issued to the original payment method through Stripe and normally appear within 5–10 business days, depending on your card issuer.

8. Disputes

If you are unhappy with anything, please contact me first — most issues are resolved in a single conversation. This does not limit any right you have to dispute a charge with your card issuer or any rights under applicable consumer protection law.

9. Currency and taxes

All prices are in Canadian dollars (CAD). GST is added where applicable. Refunds are issued in the currency and amount originally charged, including any taxes paid on the refunded portion.

Contact

Vink Technical Solutions · Byron Vink
7353 Haslam St, Powell River, BC, Canada
hello@vinktechnicalsolutions.com · +1 250-878-8206